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Hotel Checkin

Hotel Checkin

 

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Requirements

Checking in at a Hotel

 

Hello! In this lesson, we will learn the English associated with checking in at a hotel. In a previous lesson, we have learned the language associated with making a reservation on the phone. In an upcoming lesson, we will learn the language necessary for calling Room Service and checking out of the hotel.

 

In this scenario, David and Jennifer are checking in to a hotel. David previously made phone reservations.

 

Hotel Person: Good afternoon.

 

David: Hi. We're David and Jennifer Jones. We have a reservation.

 

Hotel Person: (checks computer) All right. We show a reservation for two for a double for two nights. Is that right?

 

David: Yes, that's right.

 

Hotel Person: How would you like to pay? Would you like us to put it on the card you gave us on the phone?

 

David: Yes, that'd be fine.

 

Hotel Person: Can I see some ID, please?

 

David: (shows ID)

 

Hotel Person: (gets some papers ready) Please sign here.

 

David: (signs) Okay.

 

Hotel Person: How many keys will you be needing?

 

David: One for me and one for my wife.

 

Hotel Person: (handing folder with keys) Your room number is inside the folder (showing on folder) Will you be needing assistance with your luggage?

 

David and Jennifer: No, we can carry it. We'll get it.

 

Hotel: The elevator is behind you and through those doors.

 

David and Jennifer: Thank you. Thanks.

 

Hotel Person: Enjoy your stay. Let us know if you need anything.

 

David and Jennifer: Thank you. Thank you.

 

After being greeted by the person at the counter, David and Jennifer introduce themselves by saying "We're David and Jennifer Jones.". They say they have a reservation. "We have a reservation.". If David and Jennifer did not have a reservation, they could say "We would like to book a room for two nights." or "Do you have a vacancy for tonight and tomorrow night?" or "Would you have a vacancy for tonight and tomorrow night?".

 

The person at the desk says "All right. We show a reservation for two for a double for two nights. Is that right?". When the person says "A reservation for two", he means that the reservation is for two people. He could have said "It looks like you have a reservation for two people for a double room for two nights. Is that correct?".

 

David says "Yes, that's right.". He could have said "That's correct.". If the hotel person were wrong about what David and Jennifer had reserved, David or Jennifer would have said "No, that's not right. We reserved a room for three nights." or "No, we reserved a room with a queen-size bed.".

 

The person at the desk asks "How would you like to pay? Would you like us to put it on the card you gave us on the phone?". Since David and Jennifer reserved this room on the phone by using their credit card, the hotel has the credit card number on file. The person at the hotel could have asked simply "How do you want to pay?" or "Should we put it on the card we have on file?".

 

David says "Yes, that'd be fine.". He could have said "That would be fine.". But if he wanted the hotel to put the charges on another credit card, he could say "Please put the charges on this card." and he could give them another credit card. ". He might say "I'll give you another card." or "No, here's another credit card." or "No, I'd like to pay cash.". If David wants to pay cash, he will have to pay the entire amount in advance.

 

The person at the desk says "Can I see some ID please?". He could have said "Do you have identification?" or "I need to see some identification, please." or "Can you show me some ID?" or "ID please.".

 

David shows his ID.

 

The person at the desk says to David "Please sign here.". He might have said "I'll need your signature next to the X." or "Sign by the X." or "Can I get a signature?".

 

Sometimes when people ask for a signature, they ask for it in a humorous way by asking for an autograph. "May I have your autograph right here, please?" or "Can I get an autograph from you sir?".

 

Another humorous way of asking for someone's signature is to ask for a "John Hancock.". "Put your John Hancock right here." the clerk might say. John Hancock was a signer of the U.S. Declaration of Independence. His signature was very big, which made his signature famous.

 

The person at the desk then asks "How many keys will you be needing?". There is no charge for extra keys. Most hotels use electronic keys which look like credit cards and are swiped through an electronic reader on the hotel door. Information for you and your hotel room door is encoded on the electronic key, and if you return it when you leave the hotel, it will be magnetically erased a re-used. The person could have asked "Do you need two keys?" or "How many keys do you want?" or "How many key cards would you like to have?" or to David and Jennifer: "Will you each be needing a key?".

 

David answers "One for me and one for my wife.". He could have said "Two, please." or "We need two keys." or "Two keys, please.".

 

The person at the desk shows David the hotel room number and says "Your room number is inside the folder.". Most hotel people do not say the room number aloud. They do not want to compromise the privacy and security of the guest by letting anyone overhear the room number.

 

David does not say the room number aloud either, not even to tell his wife, because he does not want anyone in the lobby to overhear his room number, for their privacy and security.

 

The person at the desk then asks "Will you be needing assistance with your luggage?". Most hotels have bellhops who will carry your luggage to your room. The person at the desk could have asked, "Do you need help with your bags?" or "Should I call someone to help you with your bags?". If the clerk does not ask if you want help, you can ask "Could we get some help with our bags?" or "Can someone help us with our luggage?".

 

Most hotels have self-service luggage carts which you can use to wheel your bags into the elevator and then to your room. If, however, you receive help with your luggage, it is common to tip the bellhop $1-$2 for each bag he or she brings to your room. You can hand the tip to the bellhop after he unloads the luggage to your satisfaction in your room, saying "Thank you very much for your help." or "Thank you.".

 

David and Jennifer intend to carry their own luggage. They say "We can carry it. We'll get it.". They could have said "No thank you.". They could have asked. "Do you have a luggage cart we can use?". They could have said "No thanks. We just have a couple bags." or "We can handle it." or "We can manage it.". In this case, the expressions "handle it" and "manage it" both mean "do the work.".

 

The person at the desk directs David and Jennifer to the elevator and says "The elevator is behind you and through those doors.". He could have said "There's the elevator." or "Take the elevator to your floor.". David and Jennifer thank the hotel desk person.

 

The person at the desk says "Enjoy your stay. Let us know if you need anything.".

 

At many hotels in the U.S., there is ample parking in a large parking lot. But at hotels in some large cities, parking is done by a valet service. If you drive to the hotel, someone from the valet service will meet you at the hotel entrance and ask for your car keys in order to park your car. You will need to get your luggage out of the car before you let them drive your car away. You will receive a tag which you will need to produce later in order to get your car back. It is common to tip the car valet $3-$10 when he or she brings your car back, or if the car has been parked for a long time, to tip a little more. If your car has a separate key for the trunk, it is smartest to detach that key and give the valet only the ignition key.

 

Great! You have learned the English and customs associated with checking in to a hotel. "Enjoy your stay!".