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Hotel - Room Service

Hotel - Room Service

 

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Hotel Room Service


Hello! In this lesson, we will learn the English associated with calling Room Service from your hotel room. Room Service is the service which brings food to your room.

In this scenario, David and Jennifer are in their hotel room. They decide to have a "midnight snack".

Jennifer: I'm hungry. Are you?

David: Yes, but it's late at night. I don’t want to go out now.

Jennifer: Let's get Room Service. What's the number?

David: (looks at phone) It says here to call "2" for Room Service. What are you hungry for?

Jennifer: Chocolate ice cream.

David: (calling) I want a sandwich.

Room Service: This is Room Service. How can I help you?

David: Yes, we'd like a dish of chocolate ice cream and BLT in Room 506, please.

Room Service: All right sir. We can have that to you in about 25 minutes.

David: Thank you.
(some time elapses)

(Knock on door)
David: (opening door) Come in.

Server: Good evening sir, ma'am. (bringing in cart) (serving ice cream and BT on hotel table)

Jennifer: Thank you (reading bill, signing, tipping)

Server: Thank you ma'am, Thank you, sir. (leaves)

Jennifer: (locks door, moves toward ice cream) Yum! Ice cream!

Jennifer gets hungry late at night and says "I'm hungry. Are you?". She could have said "I want something to eat. Are you hungry too?" or I'm hungry for chocolate ice cream. How about you?".

David says "Yes, but it's late at night. I don't want to go out now.". David could have said "I'm hungry, but it's late, so I don’t want to go out." or "Yes, I', hungry too, but it's so late that I don’t want to go out.".

Jennifer says "Let's get Room Service. What's the number?". She could have said "Let's order something from Room Service. What is the phone number?" or "Let's order some food from Room Service. Do you know the phone number?".

David looks at the telephone, because the hotel phone numbers are usually shown on a plaque attached to the outside of the telephone. He sees that Room Service is listed as "2", so he will call "2" on the phone to reach Room Service and place his food order. He says "It says here to call "2" for Room Service. What are you hungry for?". He could have said "Room Service is at extension 2. What do you want to eat?" or "We can call "2" for Room Service. What would you like to eat?".
Jennifer says "Chocolate ice cream.". She could have said "I'm hungry for chocolate ice cream." or "I'd like some chocolate ice cream." or "I want chocolate ice cream.". If she were hungry for vanilla ice cream, she would say "I want vanilla ice cream." or "I'm hungry for a scoop of vanilla ice cream.". If she were hungry for strawberry ice cream, she would say "I'd like some strawberry ice cream." or "I'm hungry for strawberry ice cream.".


David responds "I want a sandwich.". He could have said "I'd like a sandwich." or "I'm hungry for a sandwich.". So when Room Service answers, David orders chocolate ice cream for Jennifer and "a BLT" for himself. He says "We'd like a dish of chocolate ice cream and a BLT in Room 506, please.". "a BLT" is "a Bacon, Lettuce, and Tomato sandwich.". The word "bacon" starts with the letter "B", the word "lettuce" starts with the letter "L", and the word "tomato" starts with the letter "T", so a "BLT" refers to a sandwich made of "bacon, lettuce," and "tomato" usually served with mayonnaise, on toast. David could also have said "I'd like a bacon, lettuce, tomato sandwich.". When David ordered chocolate ice cream for Jennifer, he might have said "I'd like a scoop of chocolate ice cream." or "I'd like two scoops of chocolate ice cream.". If Jennifer had wanted an ice cream cone, she would have said "I'd like chocolate ice cream cone.". The woman in Room Service might have asked "One scoop or two?" or "Would you like one scoop or two?".

After he orders, the person in Room Service says "All right sir, we can have to you in about 25 minutes.". He could have said "We'll bring it in about 25 minutes." or "You can expect us in about 25 minutes." Or "Someone will deliver it in about 25 minutes." or "It will be ready in about a half hour.".

When the server delivers the food from Room Service, he greets David and Jennifer by calling them "Ma'am" and "Sir". He places the food on the table, and waits for a tip.

Jennifer checks the bill, and she sees that there is already a gratuity added to the bill. That means there is a tip already added, of which this delivery person will probably receive a portion. Since there is already a gratuity added to the bill, Jennifer does not need to tip any more if she doesn't want to. If there were no gratuity added to the bill, she should tip the way she would tip in a restaurant -- $15-$20 of the total cost of the food.

Jennifer thanks him and tips him about $2-$3 for bringing the food. If he had brought food for a large number of people, Jennifer would have tipped him a little more. It is not necessary for David and Jennifer to pay for the food at this time, since they are signing the bill. The price of the food will be added to their hotel bill, and they will pay for it when they check out.

After David and Jennifer are finished eating their snack, they will put the dishes on the floor in the hallway next to their hotel room door. The hotel custodians will pick up the dishes later tonight. David and Jennifer could also leave the dishes on the table, and the hotel maid would pick the dishes up the following day.

Wonderful! You now k now the English and customs associated with calling Room Service in a hotel! "Enjoy your midnight snack!".