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Hotel - Check Out

Hotel - Check Out

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Hotel –Checking out


Hello! In this lesson, we will learn the English associated with checking out of a hotel.


There are several options for checking out. If your hotel room is on your credit card, you can just leave the hotel when you are ready to depart. The hotel will automatically charge you for the room and any phone calls, food, or other services you have purchased while you were at the hotel.


If you have paid cash, you will need to settle your accounts with the hotel before you leave by checking out in person. If you want to be sure of the amount you have been charged, or if you want a receipt immediately, you will need to check out of the hotel in person.


In this scenario, David and Jennifer are checking out of the hotel. They paid with their credit card, but they want to make sure of the charges and they want to get a receipt before they depart.


Hotel Clerk: Hello, sir. How can I help you?


David: We're ready to check out. (Handing over key cards)


Hotel Clerk: What was your room number, sir?


David: 506


Hotel: (checking computer) Mr. and Mrs. Jones? Let me run your bill for you.


David and Jennifer: (nodding)


Hotel: All right, Mr. and Mrs. Jones. Your total comes to $332.64. Your room was $294 plus 6% local tax, which comes to $17.64, and you signed for a $21 Room Service bill for a total of $332.64. You didn't make any phone calls from the hotel. You did not use the mini-bar. You did not watch any pay-per-view movies. This is your receipt. Will you be needing help with your luggage?


David: Great. Thank you. No, we've got the luggage.


Jennifer: We can manage. Thank you.


Hotel: Have a safe trip home. Thank you for staying with us.


Jennifer, David: Thank you.


When the clerk at the hotel desk asks how he can be of assistance, David says "We're ready to check out." and he returns the key cards to the person at the desk. He could have said "We are checking out." or "We'd like to check out." or "We would like to check out." or "We will be checking out.".


The clerk at the desk asks "What was your room number, sir?". When David and Jennifer came to the hotel, nobody at the hotel said their room number aloud. That was to protect David and Jennifer's privacy and security. But now that they are leaving, the hotel people can feel comfortable asking for the room number. The hotel clerk might have asked simply "Room number?" or "What was the room number?".


David answers with room number. He says "five-oh-six" rather than saying "five-hundred-six.". In most situations where "zero" ("0") is in the middle of a three-digit number, people say "oh" instead of either "zero" or making the number into a "hundred". If the number had been "602", they would say "six-oh-two.". -- If the number were "612", they would say "six-twelve.". If the number were "226", they would say "two-twenty-six.". If the number were "1024", they would say "ten-twenty-four.". If the number were "1212", they would say "twelve-twelve.". And there is probably never a situation where they would need to say "1313" in a hotel. Since "13" is considered to be an unlucky number, there is usually not a thirteenth floor in hotels, so do not be surprised if the elevator goes straight from the 12th floor to the 14th floor!


After David gives the room number, the hotel clerk says "Let me run the bill for you.". He could have said "I will prepare your bill." or "I'll get the bill ready for you.". The hotel clerk then explains the charges on the hotel bill. David and Jennifer will pay the bill, plus 6 percent local tax, plus a Room Service bill that they signed for when Room Service brought food to their room.


The hotel clerk tells them that they did not make any phone calls from the hotel, so there is not a phone bill that they will need to cover. It is important to know that phone calls from a hotel can be very expensive. The usual phone rates do not apply when you use a phone in a hotel room. Sometimes the rates are double or triple the normal rate. The clerk at the hotel also tells Jennifer and David that they did not use anything from the "mini-bar". Sometimes hotel rooms have small refrigerators which are stocked with drinks and snacks. If guests consume any of these items from the "mini-bar", the guests will be charged for the items when they check out of the hotel. The prices for items in the min-bar can be quite pricey. He also tells them "You did not watch any pay-per-view movies.". Many hotels have pay-per-view movies available; while most TV channels are included in the price of the room, the pay-per view channels are charged separately. He says "This is your receipt.". He could have said "Here is your receipt." or "This shows what you have paid.".


The hotel clerk asks Jennifer and David "Will you be needing help with your luggage?". He could have asked "Do you need help with your bags?" or "Would you like some help with your suitcases?" or "Can we help you with your baggage?". David answers "We've got the luggage.". In this case the expression "have got" in "We've got the luggage" means that Jennifer and David will carry the luggage. Jennifer says "We can manage.". The expression "manage" also means to do the work, or in this case, carry the luggage. They could have said "We'll take care of it." or "We've got it covered." or simply "We can carry it ourselves.".


The hotel clerk tells Jennifer and David to have a safe trip home and thanks them for staying at the hotel. David and Jennifer have checked out and are ready to leave the hotel.

If David and Jennifer need a ride to the airport or would like to order a taxi, they could arrange it with the hotel. They might ask the hotel clerk "Can you get us a cab to the airport?" or "Do you have a shuttle to the airport?". Some large hotels have a regular shuttle to a local airport, and if David and Jennifer would like to available themselves it that, they should arrange for it the day before they plan to check out.


Wonderful! You have learned the English and customs associated with checking out of a hotel. "Have a safe trip home!".