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Restaurant - Part 1 - Making a Reservation

Restaurant - Part 1 - Making a Reservation

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Restaurant 1: Making a reservation on the phone

 

Hello! In this lesson, we will learn how to make a restaurant reservation. In another lesson, we learned how to make an appointment over the phone.

 

Since the steps are the same for making most appointments, please review (official name of lesson) if you need some practice before calling to make your reservation.

 

The steps of making a restaurant reservation are identifying yourself and saying that you want a reservation for a certain date and time, telling the number of people in your group with any special accommodations you might need, verifying the time, date, and number of people in your group, thanking the restaurant representative, and saying good-bye.

 

It isn't always necessary to make a reservation. But if you have a large group, you should call ahead to make a reservation. And if you do not want to wait for a table, you should call to make a reservation.

 

Some high-end restaurants are so popular that you must make a reservation ahead of time. Most family restaurants do not require reservations. In fact, some restaurants do not take reservations at all. If you are planning a party or a special event for your office, you should alert the restaurant so they can prepare for your special occasion.

 

In this dialog, the receptionist has already answered the phone and given the name of the restaurant and her own name. David has just identified himself, and we are hearing the rest of the conversation.


David: Yes, I'd like to make a reservation.

Tina: When will you be visiting us?

David: Wednesday, July 8 at 7:30 in the evening.

Tina: Great. How many people are in your party?

David: There are 10 of us.

Tina: Will you be needing a high chair?

David: No, but we have a person who uses a wheelchair.

Tina: Oh, thank you for letting us know. Anything else?

David: We'd like to sit near a window.

Tina: Okay, great. So I have you down for window seating for Jones on Wednesday, July 8 at 7:30 in the evening with a party of ten. Correct?

David: That's correct. Thank you.

Tina: Fine, Mr. Jones, we'll see you and your group next week!

David: Thank you.


At first David tells his reason for calling. He says "I'd like to make a reservation." He does not give the details until he is sure that he is talking to the person who can help him. In this case, David is talking to the right person, whose name is Tina. Tina asks "When will you be visiting us?" She could also have asked " When is that for?", which means: which date is the reservation for, or"For what date?" or "When do you need it?"

David states the day of the week, the date, and the time of day. Some other possibilities might be "Tomorrow evening at 8 p.m.", "This evening at 8:30.", "Next Thursday at 6:00 in the evening." or "Next Tuesday for lunch at noon.".

Tina says "Great. How many people are in your party?" She wants to know how many people are coming. In this case, the word "party" means group. She does not mean that the group is having a party. She might have said "How many guests can we expect?" or "How many people are coming?" or "How many in your group?" She might ask simply "How many?" or "For how many?"

David answers "There are ten of us." He could say "We have ten people." or "There are ten people." Or "It is a group of ten." or "It is party of ten.".

Tina asks "Will you be needing a high chair?" A "high chair" is a baby's chair. She might have asked, "Are there any children in your party?" or "Will you need a booster seat?" A "booster seat" is a seat which fits onto a regular chair or booth and adds some height for a small child. She might also have asked, "Do you need any special accommodations?" Most restaurants have special accommodations available for people who have disabilities.

David says "No, but we have a person who uses a wheelchair." This information can help the restaurant seat the group comfortably with enough room for the wheelchair to maneuver. David also might have mentioned people with other disabilities: "We have a person who is vision impaired." or "We have a person who cannot climb stairs.".

Tina says "Thanks for letting us know. Anything else?". She could have said "Thank you for telling us. Is there anything else we should know?" .
David replies" We'd like to sit near a window." What else could David have said? "We would like to sit near a restroom." or "We would prefer not to sit near the kitchen."

Tina confirms the reservation by saying "Okay, great. So I have you down for window seating for Jones on Wednesday, July 8 at 7:30 in the evening with a party of ten. Correct?" She could have said "Is that right?" or "Right?".

David says "That's right. Thank you." He could have said "Correct." or "Yes.". He might want to ask the woman to repeat the reservation more slowly. He could say "Could you repeat that please?" or "Could you go over that again please?" or "You speak very fast. Can you repeat that more slowly?" Or he might just say "Slower, please.".

Tina closes the conversation by thanking David. David thanks her and says good-bye.

You now have the information necessary to make a restaurant reservation on the phone. "Enjoy your meal!".